Overview

The all-in-one SME contact center package for next-level customer experience

In the age of instant communication, customers expect more than just telephony. Be there for them with a multi-channel solution that handles all forms of customer contact. Integrate with your CRM and customize analytics to promote a dynamic, adaptable, customer-centric approach.

Benefits

Consolidate contact

Bring all forms of customer contact into a single web-based system that complements telephony with SMS, instant messaging and more. Click-to-call from Windows apps to make dialling fast and use real-time presence management to make sure internal communications are always efficient.

Integrate your CRM

An all-inclusive solution that integrates customer contact with your CRM and call logs, so you can help quickly and with confidence. Rest easy with a secure system that meets the challenges of HIPAA (USA) and GDPR (EU).

Utilize analytics

Enrich KPI evaluation, manage call volume and make smarter decisions with a powerful analytics add-on. Real-time monitoring helps to realize a rapid problem-solving culture. Assess and boost agent productivity with customizable reporting so you can always put the customer first.

Product Information

iPECS CCX

All-in-one browser-based contact centre solution for SMEs. Full integration of communications, CRM, applications and business processes, with presence settings to keep internal comms efficient.

Read more

iPECS CCX Report Plus

The add-on that transforms analytics, resource management and agent productivity. With real-time monitoring and smart reporting, get the insights you need to provide your customers with the best possible service.

Read more

Contact our professionals.