Contact Center
Modernize customer contact
Make life simpler for yourself and your customers with a multi-channel cloud contact center. Make your business even more accessible and productive, with a single system for handling calls, emails and instant messaging.
Benefits
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Be there for customers
Help customers in the way that suits them, with multi-channel communications. Whether they want to use the phone, instant messaging, or email, do it all from the same efficiency-boosting system.
Analyze easily
Schedule pre-defined statistical reports on key metrics to keep your team on track and monitor productivity. Easily monitor in real time to gain valuable insights into your operational efficiency.
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Enhance with add-ons
Integrate your existing CRM to bring your contact center and customer operations into a single, accessible place. Seamlessly integrate with other productivity-boosting iPECS tools and platforms.
Key Features
- Multi-Channel Cloud Contact Center
- Contextual analysis of incoming customer interactions
- Knowledge management service
- Simple, efficient reporting and monitoring
- Easy CRM integration