Until recently Officeline’s telecommunications was based on an obsolete digital PBX with low cost terminals with limited features. Due to that fact, efficiency and effectiveness as well as the quality of telecommunications were poor and unable to support the company in its thriving development. In facing the challenge, Officeline decided to invest in the iPECS UCP with it’s innovative IP communication platform. Moreover, the company decided to incorporate Microsoft’s Skype for Business into the iPECS system providing it’s employees full application compatibility and support. Using the iPECS Report Plus Officeline can produce reports and statistics that are valuable to its business of IT support and customer service.