iPECS Software Assurance (SWA) is the baseline product of Ericsson-LG Enterprise’s support offerings and aims to sustain and enhance product performance.
Services
Experience excellence in professional services for iPECS solutions
As the market changes dynamically, you may find it difficult to keep up with the latest IT technologies and maintain the value of your investment. Without the appropriate service, you could easily get behind in the swiftly changing market and face the risk of losing the value of the investment made. Ericsson-LG Enterprise will free you from these concerns.
Secure better user experience and productivity
Support service increases platform reliability and availability, which in turn increases end-user satisfaction and productivity while reducing operational risk and downtime.
Predictability on operational expense budget
As iPECS Support service is available in various packages, users can easily plan and predict your long-term operational expense budget. Users can reduce IT budget for operation and management through monitoring and immediate service from Ericsson-LG Enterprise experts.
Protecting your investment
Users can stay up to date with the latest iPECS software upgrades and updates. This ensures that you can continue to use the full value of iPECS Solutions and increase productivity.
Focus on your core business
Users can reduce operational risk by adapting the latest patches, which will keep your business communications stable and secure. Ultimately, it guarantees that you maximize the performance of your business communications and your business continuity.
iPECS Service Offerings
iPECS Cloud Professional Services
iPECS Cloud Professional Services can help you get the most out of your iPECS Cloud Platform investment from initial platform design and installation to comprehensive support.
iPECS CCX Care
iPECS CCX Care is a comprehensive professional services package for the iPECS CCX contact center suite. It will assist you from consultation of your requirements, through project management, deployment, configuration and training to after sales issue resolution.
iPECS Training Service
iPECS Training Service has a multi-level curriculum that provides in-depth understanding and easy implementation of the capabilities of each solution and provides certificate programs to qualified professionals.
