CCX Care

The highest level of technical services for CCX solutions

CCX Care provides you with manufacturer trained professional services specialists that assist you, from consultation of your requirements through project management, deployment, configuration and training to after sales issue resolution.

Minimize downtime and increase availability

When we face any problem, minimizing downtime is crucial to business performance and customer experience. With CCX Care, users can access their vendor's expertise and get proactive service at any time.

Fast resolution through remote access

Nowadays all devices are connected through networks and can be managed from remote sites. Being able to access vendor expertise or on-line portals anytime, anywhere is key to enabling quick fault identification and incident resolution, minimizing downtime.

Stable platforms and expedited service

Most solution providers use professional support to enable more stable platforms and expedited service. Through this professional service you can increase customer satisfaction and work efficiency.


Online Support Portal & Self-service Articles

Once you have registered your details through the support portal, you can access support tickets, resource material and more. Around 95% of all customer queries are solved quickly via our online support portal.

High availability

CCX Care’s helpdesk is contactable 24 hours per day, 7 days a week, and users can log a ticket or raise an issue at any time. This can be done through email submission or by phone.

Organized issue resolution service

One of the CCX Care service aims is to ensure the smoothest problem solving. CCX Care resolve your issues through a well-organized issue resolution service which has 3 different pre-defined service levels.

Focus on your core business

CCX Care delivers best-in-class professional services for the iPECS CCX suite so that you can keep up with a rapidly changing business environment. With CCX Care, all you have to do is focus on your core competencies while keeping the minimum level of IT resource.

Key service offering

Deployment and project services

Change request handling

Issue resolution service

Technical training

Help desk

24/7 After hours assurance service

Contact our professionals.