The future of customer contact
Bring customer relations into the future with a browser-based multi-channel contact center. Become even more accessible and productive with the powerful customer contact center solution for handling calls, email, instant messaging and more.
Choose the solution that enhances the efficiency of every aspect of contact. Quickly view customer call logs as they phone in. Manage all customer communications on all channels from the same user-friendly GUI. Increase your speed and watch productivity follow without any compromise in quality.
With a multi-channel contact center, you can be there for your customers using the method of communication they prefer. Use calls, instant messaging, emails, fax and even social media to resolve queries in a way that suits both your business and your customers.
You don’t have to choose between convenience and compliance – have both, with an all-in-one tool that protects you and your customers. All information and communications are encrypted to comply with data protection laws in multiple jurisdictions, including GDPR (EU) and HIPPA (USA).
Analyze with ease
Measure as you go with intelligent analytics tools that help you see how you’re performing. Schedule regular reports or view key metrics in real time so that you can always allocate resources according to need. Analyze KPIs to optimize team performance.
Record your calls
Evaluate your work and keep the vital records you need with built-in call recording. Handle complaints and resolve disputes with transparency and accuracy. Recordings are easily accessible for agents with authorization, so you can quickly find what you need, when you need it.
Resolve queries quickly
Promote a culture of First Contact Resolution (FCR) with a tool that powers accuracy and efficiency at every stage. Customize the IVR to get callers through to the right line. Use a full range of features to manage contact quickly. Maximizing FCR is the goal of every contact center. Achieve it with iPECS.
- Multi-channel inbound and outbound contact center
- Web based agent
- Monitoring and report
- Web chat and instant messaging
- Social networking with Facebook and SMS server
- Voice recording
- Interactive Voice Response (IVR)
- Agent evaluation & support training
Contact our professionals.