All-in-one browser-based contact centre solution for SMEs. Full integration of communications, CRM, applications and business processes, with presence settings to keep internal comms efficient.
Contact Center
The all-in-one SME contact center package for next-level customer experience
In the age of instant communication, customers expect more than just telephony. Be there for them with a multi-channel solution that handles all forms of customer contact. Integrate with your CRM and customize analytics to promote a dynamic, adaptable, customer-centric approach.
Benefits
Consolidate contact
Bring all forms of customer contact into a single web-based system that complements telephony with SMS, instant messaging and more. Click-to-call from Windows apps to make dialling fast and use real-time presence management to make sure internal communications are always efficient.
Integrate your CRM
An all-inclusive solution that integrates customer contact with your CRM and call logs, so you can help quickly and with confidence. Rest easy with a secure system that meets the challenges of HIPAA (USA) and GDPR (EU).
Utilize analytics
Enrich KPI evaluation, manage call volume and make smarter decisions with a powerful analytics add-on. Real-time monitoring helps to realize a rapid problem-solving culture. Assess and boost agent productivity with customizable reporting so you can always put the customer first.
