Contact Center Archives - iPECS, Your Communications Solution

Contact Center

The all-in-one SME contact center package for next-level customer experience

In the age of instant communication, customers expect more than just telephony. Be there for them with a multi-channel solution that handles all forms of customer contact. Integrate with your CRM and customize analytics to promote a dynamic, adaptable, customer-centric approach.

Benefits

Consolidate contact

Bring all forms of customer contact into a single web-based system that complements telephony with SMS, instant messaging and more. Click-to-call from Windows apps to make dialling fast and use real-time presence management to make sure internal communications are always efficient.

Integrate your CRM

An all-inclusive solution that integrates customer contact with your CRM and call logs, so you can help quickly and with confidence. Rest easy with a secure system that meets the challenges of HIPAA (USA) and GDPR (EU).

Utilize analytics

Enrich KPI evaluation, manage call volume and make smarter decisions with a powerful analytics add-on. Real-time monitoring helps to realize a rapid problem-solving culture. Assess and boost agent productivity with customizable reporting so you can always put the customer first.

Product Information

iPECS CCX

All-in-one browser-based contact centre solution for SMEs. Full integration of communications, CRM, applications and business processes, with presence settings to keep internal comms efficient.

iPECS CCX Report Plus

The add-on that transforms analytics, resource management and agent productivity. With real-time monitoring and smart reporting, get the insights you need to provide your customers with the best possible service.