Services
The highest level of technical services for CCX solutions
CCX Care provides you with manufacturer trained professional services specialists that assist you, from consultation of your requirements through project management, deployment, configuration and training to after sales issue resolution.
Minimize downtime and increase availability
When we face any problem, minimizing downtime is crucial to business performance and customer experience. With CCX Care, users can access their vendor's expertise and get proactive service at any time.
Fast resolution through remote access
Nowadays all devices are connected through networks and can be managed from remote sites. Being able to access vendor expertise or on-line portals anytime, anywhere is key to enabling quick fault identification and incident resolution, minimizing downtime.
Stable platforms and expedited service
Most solution providers use professional support to enable more stable platforms and expedited service. Through this professional service you can increase customer satisfaction and work efficiency.
Benefits
Online Support Portal & Self-service Articles
Once you have registered your details through the support portal, you can access support tickets, resource material and more. Around 95% of all customer queries are solved quickly via our online support portal.
High availability
CCX Care’s helpdesk is contactable 24 hours per day, 7 days a week, and users can log a ticket or raise an issue at any time. This can be done through email submission or by phone.
Organized issue resolution service
One of the CCX Care service aims is to ensure the smoothest problem solving. CCX Care resolve your issues through a well-organized issue resolution service which has 3 different pre-defined service levels.
Focus on your core business
CCX Care delivers best-in-class professional services for the iPECS CCX suite so that you can keep up with a rapidly changing business environment. With CCX Care, all you have to do is focus on your core competencies while keeping the minimum level of IT resource.
Key service offering
Deployment and project services
Change request handling
Issue resolution service
Technical training
Help desk
24/7 After hours assurance service
Related products
Related products
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CCX Brochure
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