Next-level customer experience and communications
iPECS Contact Center is a multi-channel solution that handles all forms of customer contact. Integrate with your CRM and customize analytics to promote a dynamic, adaptable, customer-centric approach.
Bring all forms of customer contact into a single web-based system that complements telephony with SMS, instant messaging and more. Click-to-call from Windows applications to make dialling quick and use real-time presence management to make sure internal communications are always efficient.
Integrate your CRM
An all-inclusive solution that integrates customer contact with your CRM and call logs, so you can help quickly and with confidence. Agents can view customer information instantly and automatically and leave notes with vital information. Make excellence easy.
Enrich KPI evaluation, manage call volume and make smarter decisions with a powerful analytics add-on. Real-time monitoring helps to realize a rapid problem-solving culture. Assess and boost agent productivity with customizable reporting so you can always put the customer first.
Compliance and Security
Enjoy the protection of industry-leading encryption to keep your calls and customer information safe. You and your customers can rest easy with a secure system that meets the challenges of HIPAA (USA) and GDPR (EU).
Contact our professionals.