iPECS Attendant

The perfect communication app for receptionists

Manage calls and more with the Windows-based app that supports receptionists. Integrate phones with other systems with a tool that enhances service and efficiency. Perfect for hospitality or any SMB or enterprise phone system and compatible with all iPECS communication platforms.

Benefits

Handle calls easily

Enjoy ease of use with call pop-ups on screen. Route calls with a PC with no need to switch between phone and computer. See who’s available at a glance with real-time presence settings. Enjoy intuitive drag and drop call functions. Call handling has never been easier.

Boost productivity

Monitor and improve performance with comprehensive statistics for each operator. View the number and duration of all calls handled. Check statistics against call type and other agent activities to get a detailed understanding of business efficiency and areas of improvement.

Speed up everyday processes

Streamline customer-focused operations and boost efficiency with no compromise on quality. Use as a fully featured hotel property management system (PMS). Also, integrate with your CRM or database, to accelerate your customer service.

Key Features

Phone book and directory search
Caller information displaying incoming call types including internal, external and recall.
Wait time and priority-based call handling
Call park, paging and e-mail for multi-purpose call handling
Night service or emergency mode
Manual trunk selection for urgent outgoing calls
Easy conference setup
Call recording
Presence monitoring for all devices including phones and clients

Applications

The perfect communication app for receptionists

Benefits

Handle calls easily

Boost productivity

Speed up everyday processes

Key Features

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Resources